Chatbot technology for lead generation process
We are currently hearing people talking about chatbots, how we need them in our website and how they can alleviate our workload. But, how do they work? What value do I receive as a business owner from them? Chatbot technology simulates human behavior to interact with customers that get into our website.
You can use a chatbot to reply standard questions for your business such as, business hours, services/products available, payment methods, among many others. And you can customize them as much as you want, so that they reply with the right information for your business, providing an intelligent updated FAQ.
In the other hand, you can use a chatbot to replace a customer service representative, taking immediate orders, handling reservations, receiving a claim or getting any type of inquiry. Or you may want to have a chatbot for handling your customers’ feedback, directing them to the specific channels you have for online reviews, and making sure you keep high expectations and a fantastic customer service.
The advantages are endless, your customers receive instant customer assistance 24/7, you have a clone of your best sales representative, responding exactly how you would like to, you save time talking to unqualified prospects of answering standard questions, you automate your lead generation process by having a tool that qualifies your prospects 24/7, and most important, you will have happier clients, nobody likes to wait for answers, especially if you are ready to buy.
There are many uses for a technology chatbot, it doesn’t matter your industry, target persona, niche, it applies to all of them. So if you own a pet store, clothing store, accounting services provider, recruitment, work spaces, beauty store, and any other profitable business, you would enjoy to have one of this in your website.
It will reduce the misunderstanding or miscommunications with the personnel, you save time while you rest knowing that there is someone always ready to reply to a customer, you provide and outstanding customer service, you save time and you focus on the things that matter the most.
Chatbots companies are increasing each day, all of them offering different plans, pricing and integrations. Chatbots To Go has a great variety of options with reliable and competitive rates, so if you have been thinking about this for days and are still hesitant, you can always check us out, you will love our chatbots as much as we do.